If you do not remember the password, write to firstname.lastname@example.org indicating the user, the company name, the VAT number and the Reseller and we will proceed with the reset
In this article you will find tips for common access problems (in Italian)
Before contacting support, we recommend that you look for the solution to your problem on the site dedicated to the support
(download manual – in Italian– the portal fully supports the XML 1.6.2 format
For NSO customers: the new portal already handles both complex and pre-agreed orders. For those who have activated the service it is also possible to receive orders from foreign customers via PEPPOL channel and to issue European Electronic Invoices)
ACCESS TO PORTAL : Normal
SDI Connector : Normal
SFTP Service : Normal
PEPPOL/NSO NETWORK : Normal
LEGAL ARCHIVING : Normal
WARNING:: The Budget Law 2021 abolishes from 2022 the esterometero
This makes the use of the new document types introduced with the XML 1.6.2 update compulsory for practically everyone (it is sufficient to make a purchase from a foreign EU or EXTRA EU country).
What it means in concrete terms:
a) customers who create upload XML produced by one of their management systems are already fully supported also for the new document types
b) customers who already know or think that their ERP will not support the new document types in time can use our web interface to upload that type of documents solving the problem (at least for small volumes of foreign passive invoices).
c) for other situations you are invited to contact us in time to find the best solution together.